Privacy Policy
Last Updated: 12 May 2025 · Effective: 12 May 2025
Veymara ("we", "us", "our") is committed to handling personal data with care and transparency. This policy describes what information we collect, why we collect it, how it is used, and the rights available to you. It applies to visitors of our website and clients who engage our services.
Our registered address is Unit 18-3, Menara Binjai, Jalan Binjai, 50450 Kuala Lumpur, Malaysia. We are the data controller for the personal information described in this policy.
Questions about this policy can be directed to [email protected].
1. Data We Collect
We collect personal data in the following circumstances:
- Contact enquiries: When you submit our contact form, we collect your name, email address, and optionally your phone number and message.
- Service delivery: During a project, we may receive sample queries, anonymised customer data, or content that you share with us to complete the work.
- Website analytics: If analytics cookies are accepted, usage data such as pages visited and session duration is collected by third-party tools.
- Cookies: Our website uses essential, analytics, and preference cookies. See our Cookie Policy for details.
Legal basis: Contact enquiry data is processed on the basis of legitimate interest (responding to your enquiry). Project data is processed on the basis of contract performance. Analytics data is processed only with your consent.
Retention: Enquiry data is retained for up to 24 months. Project data shared during an engagement is deleted within 30 days of project close unless otherwise agreed in writing.
2. How We Use Your Data
- Responding to enquiries and coordinating project work
- Delivering the services described in our service agreements
- Sending project-related communications (updates, questions, deliverables)
- Improving our website based on aggregated analytics data (if consent given)
- Complying with legal obligations under Malaysian law
We do not sell personal data to third parties. We do not use your data for marketing purposes without your explicit agreement. We may share data with trusted service providers (hosting, email) who are bound by data processing agreements.
3. How We Protect Your Data
- Data is transmitted over encrypted connections (TLS/HTTPS)
- Access to client project data is restricted to the team members involved in that project
- Project data is not stored on portable devices without encryption
- In the event of a data breach affecting your personal data, we will notify you within 72 hours where required by applicable law
- We conduct periodic reviews of our data handling practices
Our services and website are hosted on infrastructure within reputable providers that maintain their own security standards. We review subprocessors periodically to ensure adequate protections are in place.
4. Cookies
Our website uses the following cookie categories:
- Essential cookies: Required for basic site functionality. Always active.
- Analytics cookies: Used to understand how visitors use the site. Requires consent.
- Preference cookies: Remember your settings. Requires consent.
- Marketing cookies: Used for advertising purposes. Requires consent.
You can manage cookie preferences at any time via our Cookie Policy page.
5. Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data held by Veymara:
- Right of access: Request a copy of the personal data we hold about you.
- Right of correction: Request that inaccurate data be corrected.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
- Right to limit processing: Request that we restrict how we use your data in certain circumstances.
- Right to lodge a complaint: You may raise concerns with the Department of Personal Data Protection Malaysia (JPDP).
To exercise any of these rights, contact us at [email protected]. We aim to respond within 14 working days.
6. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.
7. Children's Privacy
Our services are intended for business clients and are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently received such data, please contact us immediately at [email protected].
8. Changes to This Policy
We may update this policy from time to time. When we do, the "Last Updated" date at the top of this page will change. For significant changes, we will notify active clients by email. Continued use of our website after a change constitutes acceptance of the updated policy.
9. Contact for Data Enquiries
Data Controller: Veymara
Address: Unit 18-3, Menara Binjai, Jalan Binjai, 50450 Kuala Lumpur, Malaysia
Privacy Contact: [email protected]
Phone: +60 3-2782 6149