Terms & Conditions

"Services" — the conversational AI assistant setup, knowledge base tuning, and team programme engagements offered by Veymara.

"Client" — the business or individual that engages Veymara for one or more Services.

"Agreement" — these Terms together with any written service proposal or scope document accepted by the Client.

"Deliverables" — documents, configured content, and written materials produced by Veymara in the course of delivering a Service.

"Confidential Information" — any non-public business data, customer queries, or internal content shared by the Client with Veymara during a project.

By using our website or engaging our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement on behalf of yourself or your organisation.

If you are accepting these Terms on behalf of a company, you represent that you have the authority to do so.

Veymara provides advisory and configuration services related to conversational AI assistants for business use. Our current service offerings are:

• Conversational Assistant Setup (RM 520) — a 2–3 week guided engagement for teams introducing a text-based assistant.
• Knowledge Base Tuning (RM 1,640) — a 3–4 week review and improvement of an existing assistant's content and structure.
• Assistant Programme for Larger Teams (RM 2,980) — a 6–10 week multi-department rollout engagement.

Services are available to organisations based in Malaysia. We may, at our discretion, take on engagements with clients in other regions.

The precise scope, timeline, and deliverables for each engagement are confirmed in a written service proposal which forms part of the Agreement.

To enable Veymara to deliver the Services effectively, the Client agrees to:

• Provide timely access to relevant team members, existing content, and internal tools where needed.
• Supply accurate information about their current systems and support channels.
• Review and respond to drafts and questions within agreed timeframes.
• Ensure that any content shared with Veymara does not infringe third-party rights.
• Not use Veymara's deliverables in a manner that violates applicable law or third-party terms of service.

All fees are quoted in Malaysian Ringgit (RM) and are subject to applicable taxes under Malaysian law (e.g. Sales and Services Tax where applicable).

Payment terms and schedules are set out in the service proposal. Typically, a deposit is required before work begins, with the balance due upon delivery of the final deliverables.

Invoices are payable within 14 days of issue unless otherwise agreed in writing. Late payments may attract reasonable administrative charges.

Requests to significantly expand the scope of work beyond what is agreed in the proposal will be quoted separately and require written acceptance before additional work begins.

Upon receipt of full payment, ownership of the Deliverables produced for a specific Client engagement transfers to the Client. The Client may use, adapt, and maintain these Deliverables within their own operations.

Veymara retains ownership of its methodologies, templates, frameworks, and any pre-existing materials used in delivering the Services. These are licensed to the Client for internal use only and may not be resold or redistributed.

Content contributed by the Client during the engagement (such as existing knowledge base articles or query logs) remains the property of the Client.

Veymara treats all Confidential Information shared by Clients as strictly private. We will not disclose it to third parties except where required by law or with the Client's written consent.

Confidential Information will be used solely for the purpose of delivering the agreed Services. Team members with access are bound by the same obligations.

This obligation continues for 3 years after the conclusion of the engagement, or longer where required by applicable law.

Veymara's Services are advisory and configuration in nature. We do not guarantee specific business outcomes, volumes of queries handled, or performance metrics from any assistant setup.

Results depend on many factors outside our control, including the Client's content quality, their staff's engagement with handover materials, and the behaviour of third-party platforms.

Our website and materials are provided in good faith but without warranty as to accuracy or completeness. We are not responsible for decisions made based on general information published on our site.

To the extent permitted by Malaysian law, Veymara's total liability to the Client for any claim arising from or related to the Services shall not exceed the total fees paid by the Client for the engagement in question.

Veymara is not liable for indirect, incidental, or consequential losses, including loss of business or revenue, even if we had reason to know such losses might occur.

Nothing in these Terms limits liability for fraud or for any matter that cannot be limited under applicable law.

Either party may terminate an engagement by giving 14 days' written notice. In the event of early termination:

• The Client is responsible for fees covering work completed to date.
• Veymara will deliver all work-in-progress materials at the point of termination.
• Any deposit paid is non-refundable unless Veymara initiates the termination without cause.

Veymara may suspend or terminate services immediately if the Client acts in breach of these Terms and has not rectified the breach within 7 days of written notice.

These Terms are governed by the laws of Malaysia. In the event of a dispute, both parties agree to first attempt resolution through good-faith discussion within 30 days of the dispute arising.

If informal resolution is not reached, disputes shall be subject to the jurisdiction of the courts of Kuala Lumpur, Malaysia.

These Terms, together with any signed service proposal, constitute the entire agreement between the parties and supersede any prior discussions or representations.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full effect.

Failure to enforce any provision does not constitute a waiver of that right. The Client may not assign their rights under these Terms without Veymara's prior written consent.

Veymara

Unit 18-3, Menara Binjai, Jalan Binjai, 50450 Kuala Lumpur, Malaysia

Phone: +60 3-2782 6149

Legal enquiries: [email protected]