Three service levels, one consistent approach
Whether your team is starting from scratch or refining what's already running, we have a service shaped for that situation.
Back to HomeHow every project unfolds
Intake & Scoping
We learn about your team's queries and define what the project will deliver.
Content & Configuration
Responses and flows are drafted with your team, then built and configured.
Testing & Refinement
We run structured tests and fix any rough edges before you take ownership.
Handover
A handover session and written guide leave your team in control from day one.
Conversational Assistant Setup
A guided service that helps small and mid-sized teams introduce a text-based assistant for routine customer questions on their website or messaging channels. We map common queries, draft sample responses with you, and connect the assistant to your existing tools. Suited to teams new to the field who want a sensible starting point.
- Query mapping session with your team
- Working assistant connected to your channel
- Short handover session included
- Written guide your staff can follow
Knowledge Base Tuning
For businesses that already run an assistant but want clearer answers. This service reviews your current content, reorganises it into well-structured topics, and refines the responses your assistant draws from. Aimed at operations and support leads who notice the assistant producing inconsistent or vague answers.
- Full content audit of existing knowledge base
- Reworked answer library with clear topic structure
- Recommendations for ongoing maintenance
- Pre-delivery testing against real query patterns
Assistant Programme for Larger Teams
A broader engagement for organisations rolling an assistant across several departments. We design conversation flows, set up review routines, and train internal owners to keep the system current over time. Working sessions are spread across the rollout period so your team builds confidence alongside the system.
- Multi-channel configuration (web, WhatsApp, email)
- Governance playbook for content ownership
- Series of working sessions across rollout period
- Internal owner training programme
Comparing all three services
| What's included | Setup RM 520 |
KB Tuning RM 1,640 |
Team Programme RM 2,980 |
|---|---|---|---|
| Query mapping workshop | |||
| Content audit of existing material | |||
| Multi-channel configuration | |||
| Governance playbook | |||
| Written handover guide | |||
| Pre-delivery testing | |||
| Internal owner training |
Professional standards applied to every engagement
Data privacy by default
Sample data shared with us is used only within the project and not retained after close. We work with anonymised content wherever possible.
Tested before delivery
Every assistant goes through structured query testing using realistic patterns before the handover session.
Clear scope, no surprises
Scope is agreed before work begins. Any changes to that scope are discussed openly before any additional cost is incurred.
Integration-first approach
We configure assistants to work within the tools your team already uses, not alongside a separate system they'll need to check separately.
Collaborative drafting
Responses are written with your input, not just for your review. The tone and language reflect how your team actually communicates.
Malaysian context
We're based in Kuala Lumpur and understand the operational and regulatory context that matters for businesses operating in Malaysia.
Fixed pricing per service
All prices in Malaysian Ringgit. Invoice issued on project start.
Assistant Setup
RM 520
Per project
- Query mapping workshop
- Working assistant setup
- Handover session + guide
- 2–3 week timeline
Knowledge Base Tuning
RM 1,640
Per project
- Content audit
- Reworked answer library
- Maintenance recommendations
- 3–4 week timeline
Team Programme
RM 2,980
Per project
- Multi-channel config
- Governance playbook
- Internal owner training
- 6–10 week timeline
Not sure which service fits?
Tell us a bit about your team and we'll point you in the right direction. No sales pitch involved.
Book a Free Chat