What teams say after working with us
Honest feedback from businesses across Malaysia who went through the process of introducing or improving their AI assistant.
Back to Home40+
Projects completed
4.7
Average satisfaction
3
Years in Malaysia
94%
Would recommend us
From our clients
Siti Yusoff
Operations Manager · Petaling Jaya
"We'd been meaning to do this for over a year but kept putting it off because we weren't sure where to start. The query mapping session at the beginning was really useful — it made us realise we'd been assuming we knew what our customers were asking, but there were a few patterns we'd totally missed."
April 2025 · Assistant Setup
Rajan Kumar
Customer Support Lead · Shah Alam
"The knowledge base tuning was worth it. Our assistant was already running but giving wishy-washy answers about our return process. After the audit and rework, the answers are noticeably cleaner. The documentation they left means my team can update things without waiting on anyone."
March 2025 · Knowledge Base Tuning
Nurul Liyana
Head of Digital · Kuala Lumpur
"We ran the team programme across four departments. The governance playbook has been really practical — my colleagues now know exactly who owns what content and how often to review it. Before this, it was always someone else's problem."
May 2025 · Team Programme
Ahmad Hafizuddin
Business Owner · Subang Jaya
"I was sceptical going in because I'd seen AI projects at other companies fizzle out. What I found was that Veymara didn't oversell. They were upfront that an assistant works best for a particular type of query and helped us figure out which ones those were before spending any budget."
April 2025 · Assistant Setup
Chin Wei
IT Manager · Cyberjaya
"The integration piece was handled cleanly. We use a combination of web chat and WhatsApp for customer contact, and both are now pulling from the same knowledge base. Fewer version mismatches, which was a real headache before."
March 2025 · Team Programme
Faridah Rashid
Customer Experience Manager · Johor Bahru
"What stood out was how much of the drafting was done together rather than just handed to us to approve. By the time we got to the handover session, the content already sounded like us. That's not something I expected going into it."
May 2025 · Knowledge Base Tuning
Projects in detail
E-commerce support team overwhelmed
An online retailer in Klang Valley was handling 300+ support messages daily, 65% of which were variations of the same five questions about orders, delivery, and returns.
Assistant Setup service (RM 520)
We ran a query mapping workshop, drafted responses for the top 30 query types, and connected the assistant to their existing web chat within three weeks.
42% drop in routine query volume
Within six weeks, 42% of routine queries were handled without reaching a human agent. Response time for those queries dropped from hours to under a minute.
"I honestly didn't expect it to work this well for the price. We've kept the same support headcount but the team is now handling the queries that actually need a person." — Operations Lead, Klang Valley
Existing assistant giving inconsistent answers
A property management firm in Penang had set up an assistant but received regular complaints from tenants that answers differed depending on how the question was phrased.
Knowledge Base Tuning service (RM 1,640)
We audited their 180-entry knowledge base, consolidated duplicate entries, restructured topics, and rewrote 60% of the response content over four weeks.
Complaint rate reduced by over half
Tenant complaints about assistant responses dropped by 55% in the following two months. The in-house team now updates content monthly using the maintenance guide we provided.
"The content audit was eye-opening. We had three different answers for the same question sitting in the system. No wonder tenants were confused." — Property Manager, Penang
Organisation-wide rollout with no clear governance
A financial services organisation in KL wanted to deploy assistants across HR, finance, and client services but had no framework for who would own and maintain each one.
Team Programme service (RM 2,980)
We ran eight working sessions across nine weeks, configured three department-specific assistants, and delivered a governance playbook with named owners and quarterly review schedules.
Three departments running independently
All three assistants are now maintained by internal owners. The IT team has not been involved in content updates for over two months since the handover.
"The working sessions during rollout made a real difference. By week eight, my team was updating content themselves without checking with me first." — Digital Transformation Lead, Kuala Lumpur
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